Private appointments are now available at our head office in Leeds. To Book Call: 0113 323 0717

My Account

Terms & Conditions

Privacy Policy

It is Rachel’s policy to try and ensure you have a safe and secure visit. Your security is of great importance to Rachel and your information will never be passed to any third party. Nor will you receive any unsolicited emails.

When buying an item, you will have to register with Rachel. This requires you to give her the basic content information and this is used to communicate with you regarding your orders or enquiries, it also makes the check out process quicker if you return and buy again. This information you provide will also be used to send out newsletters via email informing of new products, upcoming shows and exhibitions etc through Rachel’s mailing list if you do not wish you receive this please reply with and subject unsubscribe to the newsletter.

Financial information is used only to charge you for the items you are purchasing. Payments are made using the secure transaction services of PayPal. Since this service is completely independent of Rachel Elizabeth Wood, your credit card details are not divulged at any time.

For further information please contact Rachel.

GIFT WRAPPING

The experience of owning a piece from Rachel Elizabeth Wood’s collection is exciting and special  from the very moment the box opens. Whether it’s a gift, or something for yourself, all of our jewellery & silverware arrives at your door beautifully gift wrapped, at no extra cost. Each piece is placed in a stunning box which has Rachel Elizabeth Wood Embossed on it. It is then carefully finished off with satin ribbon and placed in extra secure packing and sent to you.

DELIVERY

CHRISTMAS: Made to order dead Line November 2016

Delivery Destination

Rachel’s jewellery & silverware can be delivered worldwide. Your shipping address will be asked for when you place an order, depending on where you live the shipping costs will vary, so please ensure you choose the correct country for delivery.

Estimated Shipping Times
Due to the handmade nature of Rachel’s designs, if an item is out of stock at the time of purchase, please allow 2 – 4 weeks (for jewellery) & 4 – 6 weeks (for silverware) for delivery.

If the item you have purchased is in stock, it will be shipped within 3 working days. If you require your item sooner, please contact Rachel directly via email info@rachelelizabethwood.com and we will do our best to meet your deadline.

Parcels are guaranteed to arrive by 1pm and require a signature. Should you miss your delivery A Special Delivery card will be left providing you with the option to have the item redelivered at a later date, or to collect your parcel from your local collection depot.
International – Airsure & International Signed For services. Parcels take between 3 and 7 days, depending on destination. Postal addresses must be accurate and complete to guarantee delivery. All payments must be received and authorised before shipment.

Customs Charges
International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. Rachel has no control over these charges.

Order Times
All the jewellery & silverware is made personally by Rachel.You will be informed of delivery times after the order has been placed. If an item is in stock it will be posted within 3 working days from cleared payment. Items that are made to order can take 2 – 6 weeks. An email will be sent to confirm dispatch. Rachel will do her best to meet any deadlines if you require an item for a specific date. Contact Rachel’s Team and we will do our very best.

Where are my goods?
Contact Rachel if your jewellery or silverware is not delivered to you in the agreed lead-time. She will give you information on the progress of your order. If you include as much information as possible about the order, this will help speed up the process, contact Rachel for an update: Email info@rachelelizabethwood.com

Returns Policy
If your jewellery or silverware is damaged in transit or faulty when it arrives you must notify Rachel by email within 7 days. Give your name, address, information about the fault and if you require a refund or a replacement. Rachel will then contact you about the next stage in the return process.

Any items being returned must be sent back in its original unworn condition. Failure to do this will mean that Rachel is unable to accept returned goods. Rachel will arrange a repair, replacement or gift certificate as appropriate. Refunds are solely at Rachel’s discretion.

Please note that each product is handmade by Rachel Elizabeth Wood and therefore unique, slight variations are part of the unique character of the work.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

A parcel that is being returned is the customers responsibility until it reaches Rachel .To insure against loss or damage of an item MUST be returned using Royal Mail Special Delivery service and must be sent with the correct insurance (if abroad Air-sure or International Signed For). Please take care when packaging parcels up for returns. All we ask is you make sure items are well packed and will be protected during transportation.

We are here to answer any of your queries email: info@rachelelizabethwood.com

Terms of Use

Access to and use of this site (’www.rachelelizabethwood.com’) and (‘www.rachelelizabethwood.co.uk’) is provided by Rachel Elizabeth Wood subject to the following terms:

1.
By using www.rachelelizabethwood.com or www.rachelelizabethwood.co.uk you agree to be legally bound by these terms, which shall take effect immediately on your first use of rachelelizabethwood.com & rachelelizabethwood.co.uk. If you do not agree to be legally bound by all the following terms please do not access and /or use rachelelizabethwood.com or rachelelizabethwood.co.uk

2.
We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made. Your continued use of rachelelizabethwood.com and rachelelizabethwood.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of www.rachelelizabethwood.com and www.rachelelizabethwood.co.uk

3.
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use rachelelizabethwood.com or rachelelizabethwood.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any rachelelizabethwood.com or rachelelizabethwood.co.uk content except for your own personal, non-commercial use. Any other use of rachelelizabethwood.com or rachelelizabethwood.co.uk content requires the prior written permission of Rachel Elizabeth Wood.

Disclaimers and Limitation of Liability

4.
rachelelizabethwood.com and rachelelizabethwood.co.uk content, including the information, names, images, pictures, logos and icons regarding or relating to Rachel Elizabeth Wood, its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

5.
Under no circumstances will rachelelizabethwood.com or rachelelizabethwood.co.uk be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of readingclimbingcentre.com regardless of the form of action.

6.
rachelelizabethwood.com or rachelelizabethwood.co.uk does not warrant that functions contained in rachelelizabethwood.com and rachelelizabethwood.co.uk com content will be uninterrupted or error free, that defects will be corrected, or that rachelelizabethwood.com and rachelelizabethwood.co.uk or the server that makes it available are free of viruses or bugs.

Intellectual Property

7.
The names, images and logos identifying Rachel Elizabeth Wood or third parties and their products and services are subject to copyright, design rights and trademarks of their owning parties. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any license or right to use any trademark, patent, design right or copyright of Rachel Elizabeth Wood or the third party content used.

If you believe any content within is being used inappropriately or misrepresented please contact us and we will take action to resolve your query.

8.

Under no circumstances will Rachel Elizabeth Wood, rachelelizabethwood.com or rachelelizabethwood.co.uk be liable for any personal injury,illness or personal damage coursed by any piece of jewellery, silverware or packaging.

Wax Modules

All wax models produced are the property of Rachel and are subject to coppywright. Rachel is free to use all modules as she see fit.