It is Rachel’s policy to try and ensure you have a safe and secure visit. Your security is of great importance to Rachel and your information will never be passed to any third party. Nor will you receive any unsolicited emails.
When buying an item, you will have to register with Rachel. This requires you to give her the basic content information and this is used to communicate with you regarding your orders or enquiries, it also makes the check out process quicker if you return and buy again. This information you provide will also be used to send out newsletters via email informing of new products, upcoming shows and exhibitions etc through Rachel’s mailing list if you do not wish you receive this please reply with and subject unsubscribe to the newsletter.
Financial information is used only to charge you for the items you are purchasing. Payments are made using the secure transaction services of PayPal. Since this service is completely independent of Rachel Elizabeth Wood, your credit card details are not divulged at any time.
For further information please contact Rachel.
The experience of owning a piece from Rachel Elizabeth Wood’s collection is exciting and special from the very moment the box opens. Whether it’s a gift, or something for yourself, all of our jewellery & silverware arrives at your door beautifully gift wrapped, at no extra cost. Each piece is placed in a stunning box which has Rachel Elizabeth Wood Embossed on it. It is then carefully finished off with satin ribbon and placed in extra secure packing and sent to you.
CHRISTMAS: Made to order dead Line November 2016
Rachel’s jewellery & silverware can be delivered worldwide. Your shipping address will be asked for when you place an order, depending on where you live the shipping costs will vary, so please ensure you choose the correct country for delivery.
Estimated Shipping Times
Due to the handmade nature of Rachel’s designs, if an item is out of stock at the time of purchase, please allow 2 – 4 weeks (for jewellery) & 4 – 6 weeks (for silverware) for delivery.
If the item you have purchased is in stock, it will be shipped within 3 working days. If you require your item sooner, please contact Rachel directly via email firstname.lastname@example.org and we will do our best to meet your deadline.
Parcels are guaranteed to arrive by 1pm and require a signature. Should you miss your delivery A Special Delivery card will be left providing you with the option to have the item redelivered at a later date, or to collect your parcel from your local collection depot.
International – Airsure & International Signed For services. Parcels take between 3 and 7 days, depending on destination. Postal addresses must be accurate and complete to guarantee delivery. All payments must be received and authorised before shipment.
International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. Rachel has no control over these charges.
All the jewellery & silverware is made personally by Rachel.You will be informed of delivery times after the order has been placed. If an item is in stock it will be posted within 3 working days from cleared payment. Items that are made to order can take 2 – 6 weeks. An email will be sent to confirm dispatch. Rachel will do her best to meet any deadlines if you require an item for a specific date. Contact Rachel’s Team and we will do our very best.
Where are my goods?
Contact Rachel if your jewellery or silverware is not delivered to you in the agreed lead-time. She will give you information on the progress of your order. If you include as much information as possible about the order, this will help speed up the process, contact Rachel for an update: Email email@example.com
If your jewellery or silverware is damaged in transit or faulty when it arrives you must notify Rachel by email within 7 days. Give your name, address, information about the fault and if you require a refund or a replacement. Rachel will then contact you about the next stage in the return process.
Any items being returned must be sent back in its original unworn condition. Failure to do this will mean that Rachel is unable to accept returned goods. Rachel will arrange a repair, replacement or gift certificate as appropriate. Refunds are solely at Rachel’s discretion.
Please note that each product is handmade by Rachel Elizabeth Wood and therefore unique, slight variations are part of the unique character of the work.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
A parcel that is being returned is the customers responsibility until it reaches Rachel .To insure against loss or damage of an item MUST be returned using Royal Mail Special Delivery service and must be sent with the correct insurance (if abroad Air-sure or International Signed For). Please take care when packaging parcels up for returns. All we ask is you make sure items are well packed and will be protected during transportation.
We are here to answer any of your queries email: firstname.lastname@example.org
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