By purchase a product or package from us you agree to our terms and conditions (ts&Cs) as followed…
Delivery Times:
Standard Shipping: Items will be posted within 4 working days.
Express shipping: (UK only) will be posted next working day to arrive the following working day.
All jewellery will be sent via Royal Mail Special Delivery and will require signing for.
REW will do their best to meet any deadlines if you require an item for a specific date. Please contact the REW Team to discuss your requirements.
Due to the handmade nature of our designs, if an item is out of stock at the time of purchase please allow 2 – 4 weeks for jewellery to ensure a delivery date can be determined.
Bespoke Items will have their own timescales.
We will do their best to meet any deadlines. If you require an item for a specific date please contact Rachel’s team and we will do our very best to support your request.
Customs Charges
International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. Rachel has no control over these charges.
Where are my goods?
Contact Rachel if your jewellery or silverware is not delivered to you in the agreed lead-time and she will give you information on the progress of your order. Please include as much information as possible about the order to help speed up the process. Contact email address: info@rachelelizabethwood.com
Terms of Use
Rachel Elizabeth Wood, REW, www.rachelelizabethwood.com, www.rachelelizabethwood.co.uk is trading as REW Jewellery Limited
Access to and use of this site (’www.rachelelizabethwood.com’) and (‘www.rachelelizabethwood.co.uk’) is provided by REW Jewellery Limited subject to the following terms:
By using www.rachelelizabethwood.com or www.rachelelizabethwood.co.uk you agree to be legally bound by these terms, which shall take effect immediately on your first use of rachelelizabethwood.com & rachelelizabethwood.co.uk. If you do not agree to be legally bound by all the following terms please do not access and /or use rachelelizabethwood.com or rachelelizabethwood.co.uk
We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made. Your continued use of rachelelizabethwood.com and rachelelizabethwood.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
Use of www.rachelelizabethwood.com and www.rachelelizabethwood.co.uk
You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use rachelelizabethwood.com or rachelelizabethwood.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any rachelelizabethwood.com or rachelelizabethwood.co.uk content except for your own personal, non-commercial use. Any other use of rachelelizabethwood.com or rachelelizabethwood.co.uk content requires the prior written permission of Rachel Elizabeth Wood.
Disclaimers and Limitation of Liability
rachelelizabethwood.com and rachelelizabethwood.co.uk content, including the information, names, images, pictures, logos and icons regarding or relating to Rachel Elizabeth Wood, its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
Under no circumstances will rachelelizabethwood.com or rachelelizabethwood.co.uk be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of readingclimbingcentre.com regardless of the form of action.
rachelelizabethwood.com or rachelelizabethwood.co.uk does not warrant that functions contained in rachelelizabethwood.com and rachelelizabethwood.co.uk com content will be uninterrupted or error free, that defects will be corrected, or that rachelelizabethwood.com and rachelelizabethwood.co.uk or the server that makes it available are free of viruses or bugs.
Damage that has been caused by the wearer is not covered under the guarantee. We will determine if the damage has been caused by neglect of the wearer and will not except any 2nd opinions.
We do not protect or guarantee the loss of stones in any case.
At our discretion we will offer to fix an item or replace the lost stone/ stones at the full RRP at our current day price.
We recommend the buyer insures the wears agonised damage, theft, loss and loss of stones.
Intellectual Property
The names, images and logos identifying Rachel Elizabeth Wood or third parties and their products and services are subject to copyright, design rights and trademarks of their owning parties. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any license or right to use any trademark, patent, design right or copyright of Rachel Elizabeth Wood or the third party content used.
If you believe any content within is being used inappropriately or misrepresented please contact us and we will take action to resolve your query.
Returns Policy
If your jewellery or silverware is damaged in transit or faulty when it arrives you must notify us by email, Info@rachelelizabethwood.com within 7 days. Give your name, address, order number and information about the fault and whether you require a refund or a replacement. The Team will then contact you about the next stage in the return process.
Any items being returned must be sent back in their original unworn condition. Failure to do this will mean that Rachel is unable to accept returned goods. The Team will arrange a repair, replacement or gift certificate as appropriate. Refunds are solely at the discretion of REW.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
A parcel that is being returned is the customer's responsibility until it reaches REW and WE RECOMMEND that you insure against loss or damage in postage. We RECOMMEND Royal Mail Special Delivery service but please be aware that you have the correct level of insurance cover. If posting from outside of the United Kingdom, Airsure or International Signed For are recommended services. Please take care when packaging parcels up for returns. All we ask is that you make sure items are well packed so that they will be protected during transportation.
We only will accept returns from the person who bought the item. A proof and purchase and ID may be asked for
We will not offer a refund if:
The item has been damaged by trying to repair it yourselve or getting someone else to do it.
You change your mind after 7 days and no longer want an item.
Bespoke Items are none refundable under any circumstance.
A stone chips or brakes (a full stone check is made before the work leaves our studio). We can source new stones at todays market rate.
Deposits of any kind are non refundable
Exchanges
If for whatever reason you are UNHAPPY with your item you can exchange it within 7 days.
Bespoke items CAN NOT be EXCHANGED since they are made to order.
Bespoke Designs & Packages
Refund Policy: Design packages are refundable at a rate of 50% of the design package cost. This amount will be deducted from the total bill of the bespoke works invoice. If the client chooses not to proceed at any stage of the process, no refund will be issued. Each design package includes three designs and one CAD design. Any additional designs beyond this allocation will be charged at £250 + VAT. Extra CAD designs will incur a charge of £150 + VAT. Design deposits cannot be redeemed against Stock or studio house collections, transferred to other individuals, refunded in cash, gift vouchers, or any other form of payment.
Changes to Design Brief: Clients who change their mind on the original design brief during the process will be subject to an additional design package fee. We will assess if the changes warrant a new design fee.
Approval and Settlement: Clients who do not approve the work and settle outstanding invoices may delay the completion of the project as agreed. Failure to meet our deadlines may result in us being unable to guarantee meeting the clients' deadlines. Clients will be informed via email regarding sign off times and deadlines well in advance.
Ownership: All designs created belong to us, and we retain the right to use them as we see fit.
Non-Refundable: Bespoke designs and work is all non-refundable under any circumstance.
Liabilities
We are not responsible for any damage caused by our products to the wearer or holder.
We do not accept liability for clients' jewellery while it is in our possession.
We are not liable for stones breaking, falling out or becoming lost while in the client's possession.
We do not accept liability for the loss or damage of jewellery while in the client's care.
We are not liable for any cracking or chipping of clients' own stones while we are unsetting them.
we are not liable for plating wearing off at at point.
Quotes
Quotations will remain valid for a period of 2 weeks from the date of issuance.
OTHER
All jewellery is subject to thorough quality control checks before being dispatched or handed over; therefore, no guarantee is provided with the jewellery.
We reserve the right to decline or terminate our engagement with a client if we determine that the client is engaging in abusive behaviour, acting unreasonably, participating in criminal activities, or failing to respond. Any payments made for services rendered up to the present date shall be retained without entitlement to refunds, and all project files will be promptly closed.
Stones that come with GIA certificates will be handed over at the same time as the jewellery item is.
Under no circumstances will Rachel Elizabeth Wood, rachelelizabethwood.com or rachelelizabethwood.co.uk be liable for any personal injury, illness or personal damage caused by any piece of jewellery, silverware or packaging.
All wax models produced are the property of Rachel Elizabeth Wood and are subject to copywrite. Rachel Elizabeth Wood is free to use all modules she produces in accordance with her wishes.
Hallmarking will be done where legally required. It is at our discretion where hallmarks are placed and at what size.
Trading as REW Jewellery Limited